Durham, NC · Local service businesses
Text back every missed call before they call someone else.
Presence Studio helps local businesses win more customers. Our main service is missed-call text-back, SMS follow-up and a callback board. We also build websites and set up the automations that take repetitive work off your plate.
Pick a business type
Then type your business name on the phone to see your own text-back.
When the phone rings and nobody picks up.
You're busy doing the work
You're on a job, behind a chair or with a customer. The best use of your time is the person in front of you, and the call that comes in meanwhile goes to voicemail.
It's after hours
People search and call in the evening and on weekends. A text waiting for them that night beats a callback the next afternoon.
They call the next business
Someone who needs a roof, a haircut or a table keeps dialing until a person or a text answers. The first reply usually gets the job.
What Presence Studio sets up
Text, follow-up and a callback list, built into one system.
Missed-call texting is our main service. Websites and automation round it out, and all three work together or on their own.
Missed-call text-back
When a call goes unanswered, a text goes out in seconds under your business name. It asks what the customer needs and starts the conversation for you.
CoreSMS lead follow-up
Website form leads, listing inquiries and missed callers get a short, spaced sequence. Any reply pauses it and flags you. STOP ends it immediately.
CoreCallback system
Every lead lands on one board with what they asked about, how they reached you and a callback time. The ones that need a person trigger an alert on your phone.
CoreWebsite
A fast, mobile-first site with service or product pages, tap-to-call and lead forms. It works on its own, or it feeds the texting system and callback board.
BuildAutomation
Custom setups for the repetitive parts of running your business: booking reminders, review requests, invoice follow-ups, lead routing, intake forms and email flows.
CustomCare plan
Hosting, site updates, message and number changes, and a monthly check on what's working.
MonthlyBuilt for local businesses of all kinds, anywhere a missed call or a repetitive task costs you time or money:
The follow-up sequence
A missed call becomes a conversation within a minute.
Below is a sample sequence. We tune the timing and wording to your business, your hours and how you talk to customers.
Text-back
The missed caller gets a friendly text asking how you can help.
Check-in
If there's no reply, one short message when you open.
A useful question
A question that makes it easy to answer, like a quote, a time or a service.
Last note
A closing message, then the sequence stops on its own.
Any reply, a booking or a STOP message ends the sequence and hands the lead to you.
The callback board
Know exactly who to call back, and when.
Missed calls, web forms and text inquiries all show up in one list, sorted by what needs a person next.
| Caller | How they reached you | Asking about | Status | Next step |
|---|
Example board with fictional numbers.
Alerts that matter
You hear about replies and bookings right away. Quiet leads stay on the board until their next step is due.
The request stays attached
Each lead carries what they asked about, so your callback starts with the right job, service or product.
Nothing gets lost
Every call, text and form entry is on the lead's record, which helps when more than one person answers the phone.
Websites
A site that gives people a reason to call or text.
Every site is fast, mobile-first and built around one clear way to reach you. Add texting and the callback board, and your buttons and forms feed them automatically.
Starter
One page that covers the basics: who you are, what you offer and how to reach you.
- Tap-to-call and tap-to-text
- Hours, map and reviews
- Fast on any phone
Growth
Multiple pages for your services or products, with lead forms feeding your board.
- Service or product pages
- Lead forms and booking links
- Optional texting and callback board
Premium
A custom design with deeper local search setup and ongoing content for your business.
- Custom design and branding
- Local search setup
- Custom automations and content updates
Monthly care plan
Hosting, updates, message changes and a monthly check-in, so the site, the texting and your automations keep working while you run the business.
Automation
If it's repetitive, it can run itself.
Beyond texting, we set up the behind-the-scenes automations that give owners hours back every week. Tell us what eats your time and we'll tell you whether it can be automated.
Booking and reminders
Confirmations and reminders go out on their own, which cuts no-shows and back-and-forth.
Review requests
After each job or visit, a text or email asks happy customers for a Google review.
Quote and invoice follow-up
Quotes that went quiet and unpaid invoices get a polite nudge without you chasing them.
Lead routing
Calls, forms and messages land in one place, and the right person is notified right away.
Intake and paperwork
Forms collect the details up front and file them where they belong, so nobody retypes anything.
Email and customer flows
Welcome series, win-back emails and newsletters that send themselves on a schedule.
Not sure what to automate?
Book a call and we'll walk through a normal week at your business. We connect the tools you already use, like your calendar, spreadsheets, payment system and CRM.
Texting done properly
Set up the right way from day one.
Business texting has rules. They're part of the setup, so your messages reach customers and your number stays in good standing.
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Opt-out on every threadCustomers can reply STOP at any time and the system honors it right away.
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Carrier registrationYour business is registered with the carriers during setup. Approval times vary, so we start it first.
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Only people who contacted youTexts go to customers who called, filled out a form or messaged you first.
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Sensible hoursFollow-ups are timed for when people expect to hear from a business.
Questions
What owners usually ask.
Do I have to change my phone number or phone system?
No. The setup sits beside what you already use. In most cases a forwarding rule sends unanswered calls to the system, and your number stays yours.
Will it sound like a robot?
The messages are short, plain and written in your voice. We agree on the wording together before anything goes live, and you can change it at any time.
What happens when a customer actually replies?
The automatic messages pause and you get an alert with the conversation so far. You can reply from your phone or call them back from the board.
Do I need a new website to use this?
No. The missed-call text-back works with your current number and site. A new site adds tap-to-text buttons and forms that feed the board, which is where the full system works best.
How long does setup take?
The site and message setup can move quickly. Carrier registration for business texting has its own timeline, which is why we begin it first and tell you what to expect on the call.
What kinds of businesses is this for?
Any local business where a missed call can cost you work: contractors, home services, salons and barbers, restaurants, auto businesses, dentists, lawyers, realtors, gyms and more. If customers phone you and you can't always answer, it fits.
Can you build a website without the texting?
Yes. Websites are a service on their own. Many clients start with a site and add texting or automation later, and the site is built so those pieces can be added without starting over.
Can you automate things other than texting?
Yes. If a task is repetitive and follows clear steps, such as reminders, review requests, invoice follow-ups, intake forms or email flows, it can usually be automated. We'll tell you plainly when something isn't worth automating.
Next step
Let's find where you're losing time and customers.
Book a 15-minute call. Tell me where calls, bookings or busywork slip through at your business. I'll show you the texting system on a live demo number and talk through any website or automation you need.
larry@presencestudio.agency
The first few clients get founding-client pricing in exchange for a testimonial and permission to feature the project in our portfolio.